Environmental Sensitivities Policies:
We are a scent-reduced environment at both office locations. Scented products such as hair spray, perfume, and deodorant can trigger reactions such as respiratory distress and headaches. Staff and visitors are asked to use these products at a minimum when attending the office.
We are not a peanut-free environment.
Brookside Psychologists is committed to providing a work environment in which all staff members and clients are treated with respect and dignity. Workplace harassment will not be tolerated from any person in the workplace [including clients, other employers, other professionals, supervisors, staff members, and members of the public].
The purpose of this policy is to foster a work culture at our practice that is characterized by:
- Humanistic values that emphasize health, wellness and the whole person.
- Respect for the diversity of race, culture, ethnicity, gender, age, abilities, religion and sexual orientation, which is demonstrated by inclusive practices and policies in relation to service and staffing.
- Open, responsive and respectful communication with all staff, clients, families, other treatment providers, and community members in an environment of trust.
- The provision of client-centred care.
- A caring, respectful environment that offers physical and emotional safety.
Our office is a place where human rights and diversity are respected. We understand that each client, employee, and clinical consultant is unique and presents with complex identifies in terms of ancestry, age, family status, physical or mental ability, socioeconomic status, religion/faith, language ability, immigration/refugee status, country of origin, sex, gender identity and expression, and sexual orientation.
We recognize Aboriginal communities as having distinct and special histories, experiences, and needs. We have a commitment and desire to work with Aboriginal communities in a manner that demonstrates the principles of respect, inclusion, accountability and equity.
The Practice is committed to delivering psychological and psychotherapy services in ways that are effective, fair, inclusive, respectful and culturally competent.
This work environment will be free from stigma, prejudice, discrimination, harassment and marginalization for all stakeholders, including clients, consumer/survivors, family members, staff, supervisee or clinicians, volunteers and community partners.
LGBTTIQ+ Positive Space Policy:
As an LGBTTIQ+ Positive Space, Brookside Psychologists is committed to creating an environment that is open and welcoming, as well as equitable and accessible, to persons of all sexual and gender diversities, as clients/patients, clinicians, and staff members. We are committed to providing ongoing education to staff and clinicians regarding the issues around sexual and gender diversity, human rights, and resources.
At our office you can expect provision of mental health services with staff trained to address trauma and stress due to the intersections of homophobia, heterosexism and transphobia. Staff at Brookside Psychologists have completed at least introductory training in LGBTQ health matters through Rainbow Health Ontario. About half of our clinicians have graduate-level or advanced training and experiencing in working with LGBTQ populations. You will receive supportive and LGBTQ-positive services from all clinicians and staff at the practice. You can expect adherence to professional codes of conduct with all staff. The practice has policies in place that explicitly support LGBTQ individuals and commit to creating safer spaces with zero tolerance for harassment.
Providing Goods & Services to Ontarians with Disabilities Policy:
Brookside Psychologists always strives to respect the dignity and independence of Ontarians with disabilities. We are also committed to giving clients with disabilities the same opportunity to access and benefit from our services, in the same place and in a similar manner as others do. This policy aims to ensure that staff, volunteers, and all others who deal with members on our behalf, are properly trained in the provision of accessible customer service.
People with disabilities may use their personal assistive devices when accessing our services and facilities.
We will communicate with people with disabilities in ways that consider their disability.
We welcome people with disabilities and their service animals and support persons. Service animals and support persons are allowed on the parts of our premises that are open to the public. For service animals, the owner of the service animal is responsible for maintaining control over the service animal at all times. Further, the owner is responsible for any damages caused by the service animal. Service animals for disabilities other than vision disabilities are not required to be officially certified in order to qualify as service animals for the purposes of human rights or accessibility legislation.
Brookside Psychologists welcomes feedback on how we provide accessible customer service. Client and staff feedback will help us identify barriers and respond to concerns.